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Customer Communication Management
Knowledge Base
Evaluation Guide
Overview
NewgenONE Benefits
Key Benefits of NewgenONE
Governance and Security
Integration Ecosystem
Collaboration and Support
Low Code Application Development Platform
Application Studio
Reusability
Pre-Built Component and Templates
Intuitive Drag and Drop Interface
Automation Studio
Application Designer
Accessibility Standards Compliance (WCAG)
Mobile App development Features
Responsive Web Design Capabilities
User Interface and User Experience Design Tools
Data Management
Data Integration Capabilities
Data Model Designer
Process Automation and Workflow Management
Workflow Orchestration Features
NewgenONE Process Mining And Discovery
Dynamic Case Management
Business Rule Management System (BRMS)
Business Process Modelling Tools and Intelligent Business Process Automation Capabilities
Reporting and Analytics
Business Activity Monitoring (BAM)
Content Services Platform
Customer Communication Management
AI/ Gen AI Assisted Development
Performance Assurance, High Availability and Scalability
Autoscaling
Multitenancy
Version Upgrade
Performance Assurance, High Availability and Scalability
Deployment and Scalability
Digital and Social Sensing
Leverage Newgen’s advanced capabilities to engage with customers across various communication channels in real...
Communication Template
Utilize a diverse range of user-friendly templates within Newgen to streamline the creation and...
Communication Monitoring
Maintain a comprehensive overview of customer communication cycles with Newgen’s dashboard and reporting features...
Communication Distribution
Utilize a unified platform to manage and deliver messages across e-mail, SMS...
Communication Designer
Effortlessly craft personalized and visually engaging communications through Newgen’s intuitive visual designer, featuring drag...
Communication Generation
Efficiently produce personalized batch, on-demand, and interactive communications tailored to customer preferences. Facilitate real...
Customer Communication Management
The Omnichannel Customer Engagement capability facilitates customer interactions across preferred channels, offering enterprise-wide control...